Self Collect FAQ
1How do I pick up my order?
1 - Choose [Self pick up] in [Delivery Option]
2 - Fill up the billing address details for references purpose
3 - Proceed to payment option and checkout
4 - You will receive an email confirmation for your order after payment is successful.
5 - Head to BerryC HQ.
6 - Walk straight into the cafe upon arrival, look for the cafe manager, and provide the website order number or email for verification purposes.
2 - Fill up the billing address details for references purpose
3 - Proceed to payment option and checkout
4 - You will receive an email confirmation for your order after payment is successful.
5 - Head to BerryC HQ.
6 - Walk straight into the cafe upon arrival, look for the cafe manager, and provide the website order number or email for verification purposes.
2Where is BerryC HQ ?
You may come and collect your order at the address below:
TEVO Creations Sdn. Bhd.
No. 2, Lorong Beringin 1,
Taman Industri Beringin,
14100 Simpang Ampat,
Pulau Pinang, Malaysia
TEVO Creations Sdn. Bhd.
No. 2, Lorong Beringin 1,
Taman Industri Beringin,
14100 Simpang Ampat,
Pulau Pinang, Malaysia
3When can I come and pick up my order if I place the order on weekdays BEFORE 12PM?
You may collect your order at BerryC HQ on the same day between 4pm to 6pm.
4When can I come and pick up my order if I place the order on weekdays AFTER 12PM?
You may collect your order on the next working day after 9am.
5Can I pick up my order on the weekends?
Unfortunately, BerryC HQ is closed during the weekends. However, we can arrange for your order collection starting on Monday 4pm until 6pm.
6When can I pick up my order if I place it during the weekend?
You may come to BerryC HQ to collect your order starting on Monday (4pm - 6pm) until Friday (4pm - 6pm). However, we are closed on Public Holidays and weekends, so please plan your visit accordingly. If you are unable to collect your order during the specified times, please contact us to arrange an alternative pickup time or delivery option.
7How long is the parcel collection window?
Please come and collect your order at BerryC HQ within 14 days after order confirmation.
Product:
Frequently Ask Questions
1Why do you need BerryC?
- Active ingredient stays up to 28 DAYS with single spray and actively eliminate microbes
- BerryC is using the same ingredient ( QAC/Benzalkonium Chloride ) as Singapore National Environmental Agency and listed as effective against Corona Virus ( http://www.tinyurl.com/listofactiveingredient )
- Kill 99.99% of microbes ( Certified by 3rd party lab )
- Skin Safe, certified by SIRIM, and does not cause dryness like alcohol based sanitizer.
- Completely safe for human being and environment ( REACH certificate )
- Water-based formula, non-flammable, completely safe for car interior and home
- Non-corrosive formula
- Floral scent and refreshing
- Decompose organic odor by breaking down the microbes
- Contaminant repellent and reduce adherence of microbes.
2How QAC deactivate Coronavirus?
One of the main key ingredient in BerryC is QAC. But how does Quartenary Ammonium Compound (QAC) works ?
Quaternary ammonium compound (QAC) are some of the most widely used disinfectant today because of their broad spectrum effectiveness. Quaternary ammonium compound work by denaturing the proteins of the bacterial or fungal cell, affecting the metabolic reactions of the cell and causing vital substances to leak out of the cell, causing death.
Since QAC is a charged particle, QAC molecules are attracted and bound to anionic (negatively charged) surface. BerryC is using the same ingredient ( QAC/Benzalkonium Chloride ) as Singapore National Environmental Agency and listed as effective against Corona Virus
3How to become reseller?
Please contact +6018-2100 388 for the distribution pricing tier
4Is BerryC safe on skin?
BerryC formula is proven to be skin-safe by SIRIM. Furthermore, the formula also passed the human and environment safety test and obtained the REACH certificate. Therefore, it is completely safe to use on skin.
5Can we spray BerryC on Pet or Animal?
We do not recommend using the product on animals as we have yet to obtain any data or tests on animals.
6Why doesn't BerryC have a KKM number?
An actual real environment test done by TEVO Japan shows that BerryC managed to lower down the value of organic material that could be harmful in our surrounding environment such as face mask, door knob and hand. ATP is measured in RLU (Relative Light Units) where the lesser the ATP (Microorganism) , the lower the RLU ! The test conducted proved that BerryC’s formula successfully reduced the RLU when used. So let's take action now and protect your loved ones with TEVO BerryC !
7Can BerryC be used in car interior?
When you think of things you're constantly in contact with that could be littered with germs and bacteria, what comes to mind? Yes it's inside your car !
Here comes BerryC to the rescue ! BerryC keep your car interior protected from microbes and each spray can stays up to 28 DAYS ! The results are certified by 3rd party lab , and also the formula are proven to be low Volatile Organic Compound (VOC) , toxic free and most importantly, safe for skin and this is proven by reputable labs !
8How we ensure the validity of BerryC against germ and microorganism ?
By using ATP Testing Meter ! Adenosine Triphosphate (ATP) is present in all organic material and is the universal unit of energy used in all living cells.
An actual real environment test done by TEVO Japan shows that BerryC manage to lower down the value of organic material that could be harmful that surrounding our environment such as face mask, door knob and hand.
ATP is measured in RLU (Relative Light Units), the greater the ATP (Microorganism) , the higher the RLU !
The test conducted prove that the validity of BerryC has been proven, so lets take action now and protect your love one with TEVO BerryC !
9How effective is the QAC in BerryC?
Quaternary Sanitiser is effective between 150ppm to 400ppm. This test proved that BerryC contains a sufficient amount to sanitise various surfaces effectively!
Click here to watch QAC Test Result
Click here to watch QAC Test Result
10Can BerryC Sanitiser Spray be used in a spray gun?
Yes, BerryC Sanitiser Spray can be used in all kinds of cold foggers and mist spray guns. However, our product is not suitable for fogging machines which require heat to generate the fog.
Ecommerce:
Frequently Ask Questions
1When can I receive my order?
- Customer in Peninsular Malaysia will receive the goods within 5 working days upon payment made.
As for customer in Sabah and Sarawak, it might take 7 to 10 working days.
2Will I get any update after placing an order?
Yes, you will receive an order notification from our system once payment is made. Tracking number will be sent to your mailbox once we update the tracking number in the system. Do not forget to check your junk mailbox too.
3 Which courier service do you use and how can I track my parcel?
We are using Airpak and Ninja Van courier services.
For Airpak , kindly visit BBB Express Tracking, key in the CN number, check the “I am not robot” box and click Search now.
For Ninja Van , kindly visit NinjaVan Tracking ,key in the CN number and click Track Parcel.
Feel free to contact the BerryC team at +6018-2100388 or eCommerce@tevocreations.com if you have any questions or further inquiries related to shipment status.
For Airpak , kindly visit BBB Express Tracking, key in the CN number, check the “I am not robot” box and click Search now.
For Ninja Van , kindly visit NinjaVan Tracking ,key in the CN number and click Track Parcel.
Feel free to contact the BerryC team at +6018-2100388 or eCommerce@tevocreations.com if you have any questions or further inquiries related to shipment status.
4My item is broken, leaked or damaged when I received it. What should I do?
Kindly record an unboxing video or snap photos of damaged goods using your mobile phone.
5How much is the courier fee?
The initial shipping fee for West Malaysia (Peninsular) is RM8 and for East Malaysia (Sabah/Sarawak) is RM15 . However, the courier fee is based on the parcel weight too.
6 Why doesn't BerryC have a KKM number?
We focus on surface sanitising. Surface sanitising is not under personal care nor cosmetic, hence no KKM number required.Disinfectant products used for domestic purposes; disinfection of all types of surfaces or workspace, are classified as general consumer products. Therefore, the product is not regulated by NPRA.
7How do I place order if I am not based in Malaysia?
Kindly contact BerryC sales agent at +6018-2100388 or sales@tevocreations.com to place your order.
8Why am I not getting any IBV point after purchasing goods on your website?
Unfortunately, BerryC team has zero control over the IBV point and we do not have the access to grant IBV point. All shop.com agents should contact shop.com management for the IBV point issue.
9Do I have to re-register a new account for BerryC’s new website?
No, you can use the same login details as the previous website to access your BerryC account.
10What happened to my BerryC coins?
As we have migrated to this new and upgraded website, we have decided to discontinue BerryC coins to further improve our services.