General Frequent Asked Questions

BerryC Loyalty Program

It’s a rewards program! Earn points by signing up, shopping, leaving reviews, and following us on social media. Use points to redeem free gifts or exclusive items.

It’s easy! Just create an account on BerryC.MY and you’re all set to start collecting.

You can redeem exclusive free gifts and merchandise with your accumulated pointsโ€”something you won’t find on other platforms.

There are 4 tiers. The higher your tier, the more points you earn for every RM1 spent.

  • Baby Berry
  • Kid Berrry
  • Teen Berry
  • Mama & Papa Berry

Baby Berry – 5 points

Kid Berrry – 6 points

Teen Berry – 7 points

Mama & Papa Berry – 9 points

Baby Berry: 0 โ€“ 1,000 points

Kid Berry: 1,001 โ€“ 2,500 points

Teen Berry: 2,501 โ€“ 5,000 points

Mama & Papa Berry: 5,001 points and above

Yes, points are valid for 12 months from the date you earn them.

No. You’ll need the full number of points to redeem any gift.

Absolutely! You’ll receive 20 bonus points credited to your account as a birthday gift.

Simply scroll to the bottom of the page, click on My Account, then select Points & Rewards. There, you’ll find your membership tier, total points, and recent activity details.

Delivery Order

  1. BerryC will ship the goods within 2 working days upon an order has been made.

Customers in Peninsular Malaysia will receive the goods within 5 working days upon payment made.

Yes, you will receive an order notification from our system once payment is made. The tracking number will be sent to your mailbox once we update the tracking number in the system. Do not forget to check your junk mailbox too.

We are using Ninja Van courier services. Kindly visit https://www.ninjavan.co/en-my/tracking for parcel tracking purpose ,key in the CN number and click Track Parcel.

ย Feel free to contact us through the Live Chat if you have further questions.

Kindly record an unboxing video or snap photos of damaged goods using your mobile phone and send it to customer service through Live Chat on the website.

Kindly contact BerryC sales agent at +60 18-233 0388 or [email protected] to place your order.

Unfortunately, BerryC team has zero control over the IBV point and we do not have the access to grant IBV point. All shop.com agents should contact shop.com management for the IBV point issue.

All search results