Privacy Policy

1. Introduction

We, TEVO Creations Sdn Bhd, take our responsibilities to protect your Personal Data under Applicable Laws very seriously. We are responsible to properly manage, protect and process your Personal Data according to this Policy, which applies to all Personal Data we collect from you through our website. Please read and review this Policy very carefully before using our website. By accessing this website, registering for an account with us, ordering any products from us, you are considered to agree with our Privacy Policy.

In this policy, we will inform you how we collect, use and process and disclose your Personal Data. Every Personal Data we collect from you will remain only in your interaction with us.

Any changes or amendments of our Privacy Policy, we will update and give a formal notice on our website. However, we reserve the right to amend this Privacy Policy at any time.

2. How do we collect your personal data?

When you surf this website and use our services, we will collect Personal Data from you which includes but are not limited to:

(a) Identity data (name, gender, profile picture, and date of birth);

(b) Contact data (billing and delivery address, email address and phone numbers);

(c) Account data (bank account and payment details);

(d) Transaction data (details about payments to and from you, and other details of products you have purchased from us);

(e) Profile data (username and password, history of purchase, your interests and preferences, feedback and survey responses).

Kindly be informed that your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies. We do not keep any card details aside from your bank account details in the case of refunds.

Please ensure that all Personal Data submitted is accurate and true. Failure to do so may cause some delay due to our inability to process your request.

3. How will your personal data be used?

During your usage of the website, we may receive your personal data from you for:

(a) Creating an account with us;

(b) Applying for any of the Services or purchasing any products available on the website;

(c) Offline interactions, including interaction with our sales executives;

(d) Sending marketing communications in relation to our sales, products, services, promotions;

(e) Delivering advertisements related to our products and services which may be of interest to you from the websites;

(f) Sending an invitation to you to join our private customer events;

(g) Conducting market and customer research, analysis or tracking.

4. Who will your personal data be shared with?

In relation to our use of your Personal Data for the stated and additional purposes, we may disclose your Personal Data to our:

(a) employees, consultants;

(b) payment processors;

(c) logistics providers (courier service company);

(d) professional advisers and consultants.

We shall do our best to minimize the disclosure of your Personal Data to other parties for additional purposes.

5. How can I access and update my personal data?

Please note that complete and accurate data is very vital for you to continue using our services. For any updates of your Personal Data, you may contact our customer service through our Contact Us page. We will process your request and update you regarding the correction as soon as possible.

6. Terms and Conditions

Please refer to the Terms and Conditions of this website.

7. Contact Us

For any questions or complaints regarding your collected Personal Data usage or this Policy, you may contact us via these methods:

Address: No. 2, Lorong Beringin 1, Taman Industri Beringin, 14100 Simpang Ampat, Pulau Pinang, Malaysia

Tel: +604 502 2842

Email: [email protected]

Please state whether you are making a query/ request/ complaint clearly in the emails and subject lines. We will respond to your query/ request/ complaint promptly and fairly.

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