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General Frequent Asked Questions

Self-Collect Order

  1. Choose [Self pick up] in [Delivery Option]
  2. Fill up the billing address details for references purpose.
  3. Proceed to payment option and checkout
  4. You will receive an email confirmation for your order after payment is successful.
  5. Head to BerryC HQ and contact Ms.Fira at +60 17-729 1228 prior arrival.
  6. Walk into HQ cafeteria, look for Ms.Fira, and provide the website order number or email for verification purposes.

You may come and collect your order at the address below:

Tevo Creations Sdn. Bhd.

No. 2, Lorong Beringin 1,

Taman Industri Beringin,

14100 Simpang Ampat, Penang

You may collect your order at BerryC HQ on the next day between 4pm to 6pm. Kindly contact Ms.Fira at +60 17-729 1228 for parcel collection.

Unfortunately, BerryC HQ is closed during the weekends. However, we can arrange for your order collection to start on Monday 4pm until 6pm.

You may come to BerryC HQ to collect your order starting on Monday (4pm – 6pm) until Friday (4pm – 6pm). However, we are closed on Public Holidays and weekends, so please plan your visit accordingly. If you are unable to collect your order during the specified times, please contact us to arrange an alternative pickup time or delivery option.

Please come and collect your order at BerryC HQ within 14 days after order confirmation.

Delivery Order

  1. BerryC will ship the goods within 2 working days upon an order has been made.

Customers in Peninsular Malaysia will receive the goods within 5 working days upon payment made.

Yes, you will receive an order notification from our system once payment is made. The tracking number will be sent to your mailbox once we update the tracking number in the system. Do not forget to check your junk mailbox too.

We are using Ninja Van courier services. Kindly visit https://www.ninjavan.co/en-my/tracking for parcel tracking purpose ,key in the CN number and click Track Parcel.

 Feel free to contact us through the Live Chat if you have further questions.

Kindly record an unboxing video or snap photos of damaged goods using your mobile phone and send it to customer service through Live Chat on the website.

Kindly contact BerryC sales agent at +60 18-233 0388 or [email protected] to place your order.

Unfortunately, BerryC team has zero control over the IBV point and we do not have the access to grant IBV point. All shop.com agents should contact shop.com management for the IBV point issue.
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