General Frequent Asked Questions

BerryC Loyalty Program

The trial runs from 15 June to 15 July 2025.

It’s a rewards program! Earn points by signing up, shopping, leaving reviews, and following us on social media. Use points to redeem free gifts or exclusive items (once the full version is live).

There are 4 tiers. The higher your tier, the more points you earn for every RM1 spent.

Not yet. During this trial, you can collect points but can’t redeem gifts.

No. All points will reset to 0 after 15 July 2025.

Yes, points are valid for 12 months from the date you earn them.

No. You’ll need the full number of points to redeem any gift.

We haven’t set a launch date yet. Stay tuned to our social media or email for updates!

The trial version helps us spot any issues in the system—whether it’s technical bugs, logic errors, or process flaws—so we can refine everything before the official launch.

Delivery Order

  1. BerryC will ship the goods within 2 working days upon an order has been made.

Customers in Peninsular Malaysia will receive the goods within 5 working days upon payment made.

Yes, you will receive an order notification from our system once payment is made. The tracking number will be sent to your mailbox once we update the tracking number in the system. Do not forget to check your junk mailbox too.

We are using Ninja Van courier services. Kindly visit https://www.ninjavan.co/en-my/tracking for parcel tracking purpose ,key in the CN number and click Track Parcel.

 Feel free to contact us through the Live Chat if you have further questions.

Kindly record an unboxing video or snap photos of damaged goods using your mobile phone and send it to customer service through Live Chat on the website.

Kindly contact BerryC sales agent at +60 18-233 0388 or [email protected] to place your order.

Unfortunately, BerryC team has zero control over the IBV point and we do not have the access to grant IBV point. All shop.com agents should contact shop.com management for the IBV point issue.

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